Summary of Position: will direct and control the activities of the front office, reservations, guest activities, Bell Services and coordinate with Housekeeping and Engineering to ensure adherence to the hotel’s standards, policies, and procedures. The Director of Front Office will be professional, team-oriented, possess good work ethics, and extremely results-driven.
Essential Duties and Responsibilities:
The duties and responsibilities of a director of the front office include: ensuring qualified personnel are selected, hired, and trained in all areas of responsibility; keeping all personnel well informed of department objectives and policies; ensuring that proper image is being maintained by all team members relating to grooming and uniform standards; supporting and participating in all hotel programs, policies, and procedures; working closely with Reservations, Front Office, and Sales to maximize occupancy, rate, and revenue; notifying all departments of any fluctuations in business levels, special guests, groups, etc.; establishing and maintaining close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service. Directors of front office are also required to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service and make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing cost.
A director of the front office must have the ability to respond properly and take a Manager role in any hotel emergency or safety situation; demonstrated management skills; written and oral communication skills; excellent organizational and time management skills, with the ability to set priorities for self and others.
The Employee will adhere to and be cognizant of the Autograph Collection Standards, and Alaia Belize requirements of this Hotel.
Apply by email to [email protected] or by delivering your resume and cover letter to the Alaia Belize’s Security Booth in a sealed envelope, together with a copy of your photo ID. Your resume must clearly demonstrate how you meet the requirements of the position. You will be required to provide a copy of any diplomas or certificates relevant to the position you are applying for. Please provide two (2) references from past employers and a police record check.
We thank all those who apply; however, only those selected for further consideration will be contacted.
Deadline for application submission June 30, 2021